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Last updated: 18 August 2026

These Terms & Conditions apply to the purchase and use of We Snap You photography passes and services.

By purchasing a We Snap You Photo Pass, you agree to these Terms & Conditions.

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1. About We Snap You

We Snap You provides photography services at selected sightseeing locations in London.

Our service allows customers to purchase a Photo Pass and have photographs taken by a We Snap You photographer at participating locations.

We Snap You is currently preparing for launch, with photography services expected to commence from January 2027.

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2. Photo Passes

We Snap You currently offers:

• Day Pass

• Week Pass

The price of your chosen pass will be clearly displayed before you complete your purchase.

A Photo Pass provides access to the We Snap You photography service during the applicable validity period and subject to the availability of our photographers at participating locations.

A pass does not guarantee a specific photographer, exact photography location, specific photograph, pose, number of photographs, or particular waiting time.

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3. How the Photo Pass Works

After purchasing a Photo Pass, you will receive confirmation of your purchase and a QR code by email.

You should keep your QR code available when visiting a We Snap You photography location.

Our photographer will scan or otherwise verify your Photo Pass before providing the photography service.

Unless otherwise stated on the website, no specific appointment time is required. Customers may visit participating locations during the advertised photography operating hours.

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4. Locations and Photographer Availability

Photography is available only at participating We Snap You locations.

Locations, operating hours and availability may change from time to time.

We will make reasonable efforts to provide photography at the locations and during the hours advertised on our website.

However, photography may occasionally be unavailable due to circumstances outside our reasonable control, including:

• Severe weather

• Public events

• Security restrictions

• Changes to access at a landmark

• Government or local authority restrictions

• Photographer illness or unforeseen absence

• Technical problems

• Other circumstances outside our reasonable control

Where we are unable to provide the service you have purchased, we will offer an appropriate alternative, which may include rescheduling or a full or partial refund depending on the circumstances.

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5. No Appointment Required

Unless specifically stated otherwise, customers do not need to book a specific time.

You may visit a participating location during the advertised photography hours.

Because our photographers may be assisting other customers, there may occasionally be a short waiting time.

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6. Cancellation by the Customer

We want booking with We Snap You to be straightforward and risk-free.

You may cancel any in date Photo Pass at any time before you have used the pass and receive a full refund.

To request a cancellation, please contact us using the contact details provided on our website and provide your booking details.

There is no cancellation fee for an unused Photo Pass.

If you have already used your Photo Pass to receive photography services, your cancellation and refund rights may differ because the service has already been provided. Nothing in these Terms & Conditions affects any statutory rights you may have.

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7. Cancellation by We Snap You

We Snap You reserves the right to cancel a booking where we are unable to provide the service, including where circumstances outside our reasonable control prevent us from operating.

Where We Snap You cancels a booking before the customer has used the Photo Pass, we will normally provide a full refund.

We will not cancel a customer's booking without a legitimate reason.

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8. Refunds

Where a refund is due, we will normally issue the refund to the original payment method.

We will process refunds without undue delay and, where applicable, within the period required by law.

Depending on the customer's bank or payment provider, it may take additional time for the refund to appear in the customer's account.

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9. Photographs

Photographs will be taken by We Snap You photographers or photographers working on behalf of We Snap You.

Photographs will be provided digitally using the delivery method stated on our website or in your booking confirmation.

We will make reasonable efforts to provide photographs of a suitable quality.

Photography is a creative service and we cannot guarantee a particular pose, expression, composition, background, lighting condition or photographic result.

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10. Photograph Delivery

Photographs will normally be delivered electronically to the email address provided when making the booking.

Customers are responsible for providing an accurate email address and for ensuring that they have sufficient access to receive the photographs.

If you do not receive your photographs within the stated delivery period, please contact us and we will investigate the issue.

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11. Weather

Photography is an outdoor service and is therefore affected by weather conditions.

Where weather conditions make photography unsafe or impractical, We Snap You may temporarily suspend photography at a location.

Where possible, we will provide customers with information about alternative arrangements.

If We Snap You is unable to provide the service purchased because of weather or another operational issue, we will consider an appropriate alternative, including rescheduling or a refund where appropriate.

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12. Customer Behaviour

Customers are expected to behave respectfully towards We Snap You photographers, members of the public and staff at the locations where photography takes place.

We reserve the right to refuse or stop providing the service where a customer's behaviour is abusive, threatening, discriminatory, dangerous or otherwise inappropriate.

Where photography is stopped because of serious or unacceptable customer behaviour, a refund may not be available, subject always to the customer's statutory rights.

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13. Children

Parents or legal guardians remain responsible for children participating in photography sessions.

Customers must ensure that children remain under appropriate supervision at all times.

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14. Personal Information

We will collect and use personal information in accordance with our Privacy Policy.

Information provided when purchasing a Photo Pass may include your name, email address, booking information and payment-related information.

We will use this information to process your booking, provide the photography service and communicate with you about your booking.

Please see our Privacy Policy for further information.

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15. Photography and Use of Images

We Snap You owns or has the appropriate rights to photographs taken by its photographers, subject to any rights granted to customers.

Customers may use photographs supplied to them for their own personal, non-commercial purposes.

We will not use identifiable customer photographs for advertising, marketing or promotional purposes without obtaining the appropriate permission or consent.

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16. Intellectual Property

All website content belonging to We Snap You, including branding, logos, text, graphics, photographs and other materials, remains the property of We Snap You or its respective rights holders unless otherwise stated.

You may not reproduce, copy, distribute or commercially use our website content without prior written permission.

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17. Our Responsibility to You

We will provide our services with reasonable care and skill.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

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18. Events Outside Our Control

We are not responsible for failure or delay in providing the service where this is caused by circumstances outside our reasonable control.

This may include severe weather, public authority restrictions, security incidents, transport disruption, public events, emergencies, illness or other circumstances that could not reasonably have been anticipated or prevented.

Where such circumstances affect your booking, we will make reasonable efforts to provide an alternative arrangement or refund where appropriate.

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19. Complaints

If you have a problem with our service, please contact us as soon as reasonably possible.

We will make reasonable efforts to investigate and resolve complaints fairly and promptly.

You can contact us using the contact details provided on the We Snap You website.

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20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The Terms & Conditions applying to your purchase will be the version in force at the time you make your booking, unless a change is required by law or agreed with you.

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21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply to you under the law of the country in which you live.

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22. Contact

If you have any questions about these Terms & Conditions, cancellations, refunds or your Photo Pass, please contact:

We Snap You

Email: info@wesnapyou.com

Website: www.wesnapyou.com

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