FAQ's
How do I find the photographer?
Your photographer will be wearing bright baby blue clothing with our logo on both the front and back of their jacket or polo. They will be positioned near the blue marker shown on the map on our Locations page.
How do I recognise them?
All WSY (We Snap You) photographers wear bright baby blue with our logo clearly displayed on the front and back. They also carry an ID card on a lanyard around their neck.
How many photographs do I receive?
You’ll receive three high‑quality photographs at each site you visit. If you have a week’s pass, you can enjoy three new photos at every site, every day.
Your photographer will always check the images with you on the spot. If you’re not happy with any of them, they’re happy to retake within your three‑photo allowance to make sure you leave with pictures you love.
If other customers are waiting, the photographer may need to keep things moving and ask you to return after the next group — but you’ll still receive your full set of three photos for that location.
How long do photographs take to arrive?
Photos are delivered via email within 24 hours.
We are currently working on automatic uploads to our app for customers with a login, but this feature is not yet available.
I haven’t selected a date — how do you know when I’m coming?
We understand plans change — it may rain, or you may want to move your trip. This is why we don’t require you to select a date at checkout. Just arrive with your QR code within one year of booking.
Are the photographers professional?
All photographers have completed our basic one‑day training course to ensure a good standard of images.
What happens if it rains?
We will still be there. We only stop operating in extreme weather such as lightning or heavy snowfall. You can always change your sightseeing day, as we don’t require a set date — just visit within 12 months of booking.
What happens if I can’t find the photographer?
Please ensure you have viewed the map on the Locations page to confirm you are in the correct place. The photographer should be clearly visible in front of the landmark. If you still have issues, please contact our customer services team — the number is on our Contact Us page.
Can I change my booking?
If you wish to upgrade your booking, please contact our customer services team — details are on our Contact Us page.
What happens if I miss a location?
You will still receive your photos for the other locations you visit.
What happens if I don’t like my photographs?
Your photographer will show you your photos on the day. If you’d like any of them retaken, they’re happy to do so as part of your three‑photo set.
If there is a queue forming, retakes may be limited so that everyone gets their turn, but you can return after the next customers and still complete your three photos for that site.
I can only see London on here — do you have passes for other cities?
We hope to add additional cities soon.
